Job Summary
We are looking for talented ServiceNow Engineers and Professionals across multiple experience levels to join our growing ServiceNow Platform team. The team supports a variety of ServiceNow functions, with a strong focus on CMDB, Discovery, IT Asset Management (ITAM), CSDM, Service Mapping, integrations, and platform modernization.
Depending on your level of experience, you will contribute to technical delivery, platform architecture, CMDB data quality, governance, integrations, automation, modernization, and continuous improvement initiatives.
We are looking for candidates who are passionate about ServiceNow technology, platform optimization, automation, and delivering high-quality enterprise solutions.
Key Responsibilities
- Contribute to the technical vision and modernization strategy for the ServiceNow platform.
- Design, develop, and support solutions across CMDB, Discovery, ITAM, Service Mapping, and CSDM.
- Improve CMDB architecture, including data models, relationships, attributes, normalization, and data quality.
- Develop and implement strategies to maintain CMDB data integrity, accuracy, reconciliation, and normalization.
- Support the establishment and enforcement of CMDB governance policies, standards, procedures, and lifecycle management.
- Provide technical and architectural input across ServiceNow modules, particularly CMDB, ITAM, Discovery, and Service Mapping.
- Collaborate with Product Management and Architecture teams in developing and maintaining CMDB, Discovery, and ITAM roadmaps.
- Work with multiple product teams to ensure ServiceNow solutions align with overall enterprise architecture.
- Develop and maintain ServiceNow solutions using Flow Designer, Automated Test Framework (ATF), and Service Catalog.
- Support API testing, integrations, deployments, and enterprise system integrations.
- Identify opportunities for platform improvement, automation, innovation, and technical debt reduction.
- Collaborate with business stakeholders and end users to understand requirements and deliver effective solutions.
- Provide technical guidance, mentoring, and knowledge sharing to other ServiceNow team members.
Required Qualifications
- Hands-on experience with the ServiceNow platform.
- Understanding of ITSM processes, CMDB, and CSDM.
- Experience with one or more of the following:
- CMDB
- Discovery
- IT Asset Management (ITAM)
- Service Mapping
- ServiceNow integrations
- Experience with Flow Designer.
- Experience with Automated Test Framework (ATF).
- Experience with Service Catalog development and deployment.
- Knowledge of API testing, integrations, and deployment processes.
- Familiarity with Azure fundamentals and Azure DevOps.
- Ability to coordinate with multiple product teams and technical stakeholders.
- Strong communication, collaboration, and problem-solving skills.
Preferred Qualifications
- Experience with CMDB architecture and governance.
- Knowledge of CMDB data models, relationships, attributes, normalization, and reconciliation.
- Experience implementing CSDM.
- Experience with ServiceNow Discovery and ITOM.
- Experience with ITAM and Service Mapping.
- Experience driving ServiceNow modernization or platform optimization.
- Knowledge of enterprise architecture and integration patterns.
- Experience working in a large, global, or matrixed organization.
- ServiceNow certifications such as CSA, CIS, or CAD are a plus.
- Experience mentoring junior or mid-level ServiceNow professionals is an advantage.
