Software Engineer, QA & Platform Support

Position Overview

We're looking for a Software Engineer, QA & Platform Support to help ensure our internal software platform is reliable, user-friendly, and ready to support business operations. This hands-on role focuses on testing new features, validating releases, troubleshooting issues, and supporting internal users, with opportunities to contribute to development over time.

Key Responsibilities

• Test new features and code changes in development and staging environments.
• Perform regression testing across critical features and end-to-end workflows.
• Document bugs with clear reproduction steps, expected results, screenshots, and logs.
• Retest fixes and communicate release risks or outstanding issues.
• Support deployments, release validation, and post-release checks.
• Build and maintain practical test cases, checklists, and automated tests.
• Troubleshoot application issues and contribute code fixes and maintenance.
• Provide technical support and guidance to internal users.
• Help implement smaller features and improvements as familiarity with the platform grows.
• Collaborate closely with the Senior Engineer and escalate issues when appropriate.

Qualifications

• Fluent in English, both written and spoken, with the ability to work with a US-based team.
• Hands-on software development experience with the ability to read, debug, and modify application code.
• Working knowledge of JavaScript and modern web applications.
• Experience testing web applications, reproducing bugs, and validating fixes.
• Familiarity with Git, branches, and pull requests.
• Experience troubleshooting using browser developer tools, application logs, and API responses.
• Strong attention to detail, problem-solving, and prioritization skills.
• Clear communication skills, including the ability to explain technical issues to non-technical users.
• Willingness to work across QA, development, maintenance, and internal support, with QA and release validation as the primary focus.

Nice to Have

• Experience with React, Next.js, Supabase, or Vercel.
• Experience with automated testing tools such as Playwright or Cypress.
• Knowledge of SQL, relational databases, authentication, and user permissions.
• Experience with deployment pipelines, staging environments, and production troubleshooting.
• Experience supporting internal business applications.
• Familiarity with professional services, audit, or compliance workflows