Software Engineer (Application Support)

We are currently looking for a Software Engineer Application Support to join our growing team. This role is ideal for highly technical professionals who thrive in a fastpaced, production support environment and are eager to work with enterprise applications.

Role: Software Engineer (Application Support)

NonNegotiable Requirements

• At least 2 years of working experience in Application Support
• Strong hands-on experience with:
• UNIX
• SQL
• Basic Java
• Willing to work on production support
• Willing to work on a 24x7 shifting schedule (including weekends and holidays)

Job Qualifications

• Experience or exposure to:
• Perl
• PostgreSQL
• Highly technical, analytical, and detail-oriented
• Able to work independently and as part of a team
• Proactive, takes initiative, and adapts to changing workloads
• Creative problem-solver with strong troubleshooting skills
• Excellent verbal and written English communication skills
• Able to communicate technical concepts to non-technical stakeholders
• Experience in a support-oriented environment and willing to perform support tasks

Desired / Nice-to-Have Skills

• Knowledge of:
• DB2
• Datastage
• Java (J2EE, Spring, Hibernate)
• Eclipse / NetBeans
• ServiceNow
• ESP / Stonebranch
• GitHub
• Experience in technical documentation (Flowcharts, DFDs, Component Diagrams)

Key Responsibilities

• Provide end-to-end support for Configuration Items including:
• Incident resolution
• Minor enhancements
• Permanent fixes
• Tools development
• Maintain and update workarounds and knowledge base articles
• Ensure timely resolution of incidents and communicate SLA risks to Support Leads or Incident Managers
• Coordinate with internal teams and external vendors during incident investigations
• Execute and monitor ad hoc requests and proactive support services
• Participate in projects as Designer, Tester, or Implementer
• Communicate daily with onshore internal and external customers via email, IM, or conference calls
• Take on functional ownership and other ad hoc tasks as assigned by management