We are looking for a team member with strong SQL skills, familiarity with databases (Oracle), and the ability to deliver a positive customer experience. Candidates must be comfortable in a fast-paced environment and manage the delivery of customer impacting fixes within SLAs.
The position maintains service excellence through understanding and appropriately applying the correct program knowledge that supports our external customers. This position specifically relates to production claims that keep customers from being serviced seamlessly. The position would best be served by a person with pre-existing development experience with a CRM, call flow, or self-service claims portal application. Knowledge of insurance and claims process beneficial. The position requires relationship building with internal partners. The team serves as a bridge between customer service and technology teams.
We are looking for a team member with strong SQL skills, familiarity with databases (Oracle), and the ability to deliver a positive customer experience. Candidates must be comfortable in a fast-paced environment and manage the delivery of customer impacting fixes within SLAs.
The position maintains service excellence through understanding and appropriately applying the correct program knowledge that supports our external customers. This position specifically relates to production claims that keep customers from being serviced seamlessly. The position would best be served by a person with pre-existing development experience with a CRM, call flow, or self-service claims portal application. Knowledge of insurance and claims process beneficial. The position requires relationship building with internal partners. The team serves as a bridge between customer service and technology teams.
The Team's Essential Functions:
- Perform issue resolution for multiple product lines and business processes
- Understand client programs and related customer process flows, and apply that knowledge to triage; determine corrective steps to meet both internal and external customer SLAs
- Ability to create SQL queries and execute corrective steps in a production environment
- Self-driven to engage with development teams in building subject knowledge; evolve into SME
- Ability to determine direction for root cause analysis, complete RCA
- Confidence working with support and customer teams to resolve customer incidents
- Effectively communicate the feasibility of requested deliverables and timelines
To successfully perform these duties, one may possess a Bachelor's degree, or its equivalent, in Computer Science, Engineering, Information Technology or a related field.
Qualifications:
- Bachelor's degree, or its equivalent/experience, in Computer Science, Engineering, Information Technology or a related field
- Utilizing SQL Server, SQL scripts and/or other equivalent large-scale DBMS (e.g. Oracle)
- Proficient in SQL with the ability to write complex SQL queries
- Strong proficiency in editing files, running established processes
- Fundamental knowledge of stored procedures and database functions
- Critical thinking: problem solving and analytical skills, including the ability to solution and present recommendations
- Manage though ambiguity by asking the right clarifying questions
Additional Skills are a benefit:
- Experience with object-oriented design and implementation
- Experience with web-based enterprise software development
- Understanding of CI/CD Pipelines using Jenkins, Docker, EKS
- Familiarity with code versioning tools such as Git, Bitbucket
- Maintain a working knowledge of applications and system integration; understand changes and anticipate cross-system or process impacts
