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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining stakeholder relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.
As a values-led organization, we expect all our team members to exemplify our four values:Curious and Clever,Entrepreneurial Energy,Fast with Intent, andLaugh and Learn.
Responsibilities of the Software Development Manager will include but are not limited to:
Team Leadership & People Management
Lead and manage a team of 6-20 software developers, providing clear direction, support, and professional development opportunities
Conduct comprehensive performance reviews twice per year, setting clear objectives and career development plans for each team member
Identify and implement targeted plans to address individual and team skill gaps through training, mentoring, and development initiatives
Manage team remuneration discussions, optimizing compensation strategies to retain top talent and motivate high performance
Organize and facilitate team building events 2-4 times per year to foster collaboration, morale, and team cohesion
Ensure all staff complete required training and compliance modules in accordance with company policies and industry standards
Process Management & Quality Assurance
Ensure continuity and effectiveness of all agile sprint ceremonies including refinement, planning, estimation, sprint closure, retrospectives, and bug triage sessions
Establish and maintain high standards of code quality across all team deliverables, ensuring quality is an implicit requirement in all work
Follow up on code reviews and remedial work on merge requests, ensuring thorough peer review processes
Coordinate teamwork and deliverables to align with product release cycles and deployment schedules
Implement and maintain best practices for development workflows, testing strategies, and deployment processes
Resource & Operations Management
Strategically manage leave requests to maximize team productivity throughout the year while ensuring adequate coverage
Coordinate grants and removals of access to necessary environments, tools, information, and resources
Manage fair and reasonable rewards for planned and unplanned out-of-hours work, ensuring team motivation and work-life balance
Oversee resource allocation and capacity planning to meet project commitments and deadlines
Ensure team has access to appropriate development tools, training resources, and technical infrastructure
Communication & Stakeholder Management
Provide regular updates to the Head of Software Development at least weekly, or more frequently as needed, on pertinent team matters, progress, and challenges
Collaborate effectively with Lead Developers and Software Architects across Melbourne, Budapest, and Philippines teams
Work closely with Business Analysts and Product Management to ensure clear requirements understanding and delivery alignment
Facilitate cross-team collaboration and knowledge sharing initiatives
Represent the Philippines team in broader engineering meetings and strategic planning sessions
Strategic Planning & Continuous Improvement
Participate in regular planning sessions aligned with product roadmap and technical strategy
Implement and contribute to continuous improvement initiatives in development processes, tooling, and team practices
Facilitate hiring and onboarding processes for new team members, ensuring smooth integration into existing workflows
Monitor team performance metrics and implement data-driven improvements
Foster a culture of innovation, learning, and technical excellence within the team
Experience
Proven experience as a software development manager or senior technical leader, preferably 5+ years with at least 2-3 years in people management roles
Experience with agile development methodologies, DevOps practices, and modern software development lifecycle management
Track record of successfully delivering complex software projects while maintaining quality standards
Experience working in distributed or remote team environments, preferably with global team coordination
Technical Skills & Qualifications
Bachelor's degree in computer science, software engineering, or comparable experience
Strong technical background with hands-on experience in modern software development practices
Understanding of our core technology stack (see Required Technology Skills section)
Experience with performance management and team development
Knowledge of software quality assurance, testing practices, and deployment pipelines
Familiarity with project management practices, metrics, and reporting systems
Diploma
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Apply with us today and #AcquireHappiness.
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Job ID: 135926273
