Job Description

Required Skills

Software Asset Management (SAM)
IT Asset Management (ITAM)
License Compliance & Audit Management
ServiceNow SAM Pro / Flexera / Snow
CMDB Management
Software License Reconciliation
SaaS License Management
Reporting & Analytics

Experience

8-10+ years of experience in Software Asset Management, IT Asset Management, License Management, or IT Operations.
Experience handling Microsoft, Oracle, IBM, SAP, Adobe, VMware, and SaaS licensing environments.
Strong experience in software audits, compliance management, and vendor negotiations.

Roles and Responsibilities

Manage the end-to-end Software Asset Management (SAM) lifecycle, including software acquisition, deployment, utilization, maintenance, renewal, and retirement.
Maintain an accurate and centralized software license inventory integrated with the CMDB and asset management systems.
Perform regular software license reconciliation between installed software, procurement records, and entitlement data.
Monitor software license compliance and ensure adherence to vendor licensing agreements, contractual obligations, and regulatory requirements.
Identify and remediate software compliance risks, unauthorized installations, over-deployment, and underutilized licenses.
Provide L2/L3 operational support for software-related incidents, including issue triage, configuration changes, log analysis, and hotfix deployment.
Coordinate with software publishers, OEMs, and vendors to resolve licensing issues, product defects, and complex technical escalations.
Monitor software performance, license consumption, configuration drift, and application health through dashboards and automated monitoring tools.
Generate periodic software utilization, compliance, audit-readiness, and optimization reports for management review.
Analyze software usage trends and recommend cost-saving opportunities through license optimization, re-harvesting, and rightsizing initiatives.
Plan, coordinate, and support software patching, upgrades, updates, and hotfix implementations in accordance with change management processes.
Maintain patch compliance records, test results, rollback plans, and audit trails for all software changes and major releases.
Manage SaaS application subscriptions, vendor-driven upgrades, entitlement validations, and user-impact communications.
Coordinate software procurement, contract renewals, maintenance agreements, and vendor audit activities with Procurement and Vendor Management teams.
Maintain software entitlement records and ensure eligibility for vendor-provided upgrades, support, maintenance, and subscription benefits.
Establish and enforce software governance processes, approval workflows, version control standards, and license management policies.
Support internal and external software audits by providing accurate license inventories, compliance evidence, and contractual documentation.
Coordinate software decommissioning activities, including license reclamation, credential removal, dependency analysis, and CMDB updates.
Drive automation initiatives through software discovery tools, compliance engines, SAM tools, and CMDB integrations to improve operational efficiency.
Provide strategic advisory services to stakeholders on software licensing models, vendor negotiations, compliance risks, budget planning, and software asset optimization.