Social Media Sales Coordinator
Gem Konstruk Inc. is looking for a Social Media Sales Coordinator to manage and coordinate all incoming sales inquiries from our social media channels. This role will serve as the first point of contact for potential customers and will be responsible for ensuring that every inquiry is properly handled, recorded, qualified, and assigned to the appropriate sales agent.
Key Responsibilities
- Monitor and respond to all incoming inquiries from Facebook, Instagram, and other social media platforms.
- Provide prompt, professional, and accurate initial responses using approved company guidelines.
- Identify and gather important customer information, including contact details, product requirements, project location, and specific inquiry.
- Properly record and maintain all inquiries and leads in the company's database or tracking system.
- Qualify leads and determine the appropriate sales agent based on product, location, customer type, or other relevant criteria.
- Assign qualified leads to the appropriate sales agent and ensure proper handover of customer information.
- Monitor assigned leads to ensure sales agents respond and follow up within the required timeframe.
- Maintain accurate lead statuses from initial inquiry through quotation, follow-up, and final outcome.
- Coordinate with the sales team to ensure no potential customer is overlooked or left without proper follow-up.
- Prepare regular reports on inquiries, lead assignments, follow-ups, conversions, and sales performance.
- Identify recurring customer questions, lead issues, and opportunities to improve the company's social media sales process.
- Ensure all customer interactions remain professional and aligned with Gem Konstruk Inc.s standards.
Qualifications
- Experience in sales coordination, customer service, social media management, lead generation, or a related role.
- Strong communication and customer service skills.
- Excellent organizational and data management skills.
- Comfortable handling multiple inquiries and tasks simultaneously.
- Detail-oriented and consistent with record-keeping and follow-ups.
- Proficient in Facebook Messenger, Instagram, Google Workspace, Microsoft Office, and/or CRM or lead-tracking systems.
- Strong sense of urgency and ability to respond quickly to customer inquiries.
- Sales-oriented mindset with the ability to identify and qualify potential customers.
- Previous experience in construction, architectural materials, interior products, or a related industry is a plus.
Key Performance Indicators (KPIs)
- 100% of incoming inquiries properly recorded and accounted for.
- Fast response time to new inquiries.
- Accurate lead qualification and assignment.
- 100% proper handover of qualified leads to sales agents.
- Consistent monitoring and follow-up of assigned leads.
- Accurate and timely sales reports.
- Improvement in lead-to-sale conversion and overall inquiry handling.
What We're Looking For
We are looking for someone who is organized, proactive, highly responsive, detail-oriented, and sales-minded. The ideal candidate understands that every social media inquiry is a potential customer and takes ownership of making sure no lead is missed, ignored, or improperly handled.
This position plays an important role in connecting our social media inquiries with our sales team and ensuring a smooth, measurable, and efficient sales process.
Job Type: Full-time
Department: Sales / Marketing
Position: Social Media Sales Coordinator
