Social Media Agent - Technical Support

What you'll be doing

Manages and escalates brand‑ and trust‑impacting issues using clear, professional communication and sound judgment, while collaborating with cross‑functional teams in real time. Delivers concise, on‑brand responses to maximize customer satisfaction, handles sensitive information independently, and identifies opportunities to improve the customer experience through proactive and simplified messaging.

Why Join Us

At Cognizant, we don't just offer jobs - we build careers that thrive in the digital era.

• Growth That Matters - Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat - you're building a future.
• Support That Empowers - A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires - Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Who Thrives Here

• 2+ years of experience in public/brand sensitive social media platform support, with a heavy focus on communications utilizing multiple communication channels (email, chat and phone)
• 2+ years technical support experience (strong empathy, agility, solutions-oriented mindset); experience supporting social media platforms preferred
• C-1 written/comprehension English proficiency based on third-party validation tool
• Deep familiarity with Social Media platforms such as Facebook, Instagram, Reddit, X, and LinkedIn. Understands the platform norms, escalations paths, and related tools
• Excellent written and verbal communication skills with ability to concisely and effectively address questions while providing subject matter expertise on escalated issues
• Strong strategic and tactical working knowledge of social media and how it can be leveraged to drive results, including de-escalating members and recovering trust.
• Quick learner and self-starter who has the ability to solve problems collaboratively across numerous teams.
• Detail oriented with capacity to organize and prioritize multiple tasks simultaneously

Your future starts here—grow, thrive, and make an impact with Cognizant.