Here is the JD:
Job Description | Social Marketing Operations Engineer (Programming
)
NOTE: This role will need to support Pacific Time Hours
.Role Summar
yWe are seeking a Social Marketing Operations Engineer with strong social media and Sprinklr experience to support our enterprise tech client's content amplification strategy across 8+ social platforms; automation and optimization of content workflows; and management of digital communities. This role bridges digital marketing, marketing technology, and analytics, enabling scalable and efficient campaign execution across social and content platforms
.
Key Responsibiliti
esSocial Media Manageme
- ntPartner with content and creative teams to support timely content amplification on channels with +800K follower
- s.Manage and optimize social media content across multiple platforms using Sprinklr & Adobe Workfron
- t.Develop best practices for governance, tagging, and native platform usag
- e.Manage integrations between AEM (Adobe Experience Manager) or other CMS platforms and Sprinklr to streamline content workflow
- s.Own end-to-end metadata tagging strategy for content landing on client social media account
- s.Stay up to date on latest social trends, features, and tools and understand how to implement them for social campaigns deliver
y.Stakeholder Manageme
- ntCollaborate with multiple groups of stakeholders and focus on shared outcomes using data and insights to help broker any challenge
s.Analytics & Performance Optimizati
- onAnalyze, track and report on social media performance using Sprinklr Analytics, Adobe Workfront and Power BI reporting dashboard
- s.Generate insights and recommendations to improve process intake and operational efficienc
- y.Execute A/B testing on social posts and blog content to optimize performanc
e.Community Engagement & Brand Grow
- thMonitor brand mentions, audience sentiment, and engagement trends using social listening tool
- s.Collaborate with customer service and marketing teams to respond to customer inquiries on social platform
- s.Support influencer marketing initiatives and social listening strategie
s.Qualifications & Skills Requir
edQualificatio
- ns3+ years of enterprise experience in social media managemen
- t.Hands-on experience with Sprinklr for social posting, automation, and analytic
- s.Strong working knowledge of social platforms: TikTok, LinkedIn, X (Twitter), Instagram, Facebook, YouTube, et
- c.Experience supporting YouTube video readiness and publishing workflow
- s.Excellence in supporting creative social media content, planning, strategy, and collaboratio
- n.Expert knowledge of best practices and cultural trends for Instagram, Threads, TikTok, YouTube, Facebook, X (Twitter), et
- c.Strong knowledge of social media analytics and reporting to demonstrate result
- s.Experience with A/B testing, paid social campaigns, and performance marketin
- g.Strong analytical, communication, and project management skill
- s.Experience using project management software such as Adobe Workfront, Microsoft Lists, Microsoft Project, Clickup, et
c.Additional Qualificatio
- nsExposure AI-driven marketing tools, chatbots, or automated customer engagement solution
- s.Basic knowledge of HTML, CSS, and JavaScript for minor web or email customization
- s.Technical understanding of API integrations, marketing automation, and data analytic
s.Skills Mandato
- rySocial Media Management via TikTok, Instagram, Threads, X (Twitter), LinkedIn, YouTube, et
- c.Sprinklr (or equivalent social media management platform
- s)Stakeholder manageme
- ntCritical thinking in a fast-paced environme
- ntEnglish language fluen
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