SOC Operations Manager

Location: Mandaluyong, Philippines

We are seeking a highly strategic and experienced professional to serve as the SOC Operations Manager to be embedded within the Security Operations Center (SOC) of a private international institution in Mandaluyong. 

The position is a: 

• Work Arrangement: Fulltime ON-SITE position
• Duty Schedule: 5 days per week, 8 hours per day, must be amenable to mid-shift and graveyard shift

The SOC Operations Manager oversees shift activities of the SOC. You will provide direct leadership to SOC personnel, coordinate real-time response actions, allocate resources, and ensure consistent documentation and reporting of all incidents. You will be reporting to the SOC Security Risk Manager.

• Lead and supervise day-to-day operations across the Incident Coordination, CCTV Monitoring, and Information units.
• Ensure 24/7 operational continuity, managing a shift-based rotation for continuous coverage.
• Enforce Standard Operating Procedures (SOPs) and oversee timely incident escalation and response actions.
• Directly lead SOC staff, including resource allocation, tasking, and performance monitoring.
• Ensure clear and structured incident reporting and documentation.
• Provide operational support and oversight to Security Information Analysts during non-regular hours.
• Maintain situational awareness and enforce operational discipline within the SOC environment.

• A Bachelor's degree in security studies, law enforcement, business administration, crisis management, or a related discipline.
• A minimum of five (5) years of experience in operational security, command center leadership, or SOC-related functions.
• Proven ability to maintain operational oversight across multiple units (Incident Coordination, CCTV Monitoring, Information Analysis).
• Strong shift management skills.
• Demonstrated leadership under pressure, with sound judgment in emergency or rapidly evolving situations.
• Excellent communication and coordination skills for inter-unit and inter-agency engagement.
• Effective SOP implementation and escalation oversight during real-time incidents.
• PNP-SOSIA license is required.
• First Aid/CPR certification is required.

• A Master's degree in a relevant field is considered an advantage.
• Familiarity with institutional risk frameworks (e.g., ISO 31000, ISO 22301, or ISO 22320) is desirable.

• Equivalent combinations of education, technical certifications, and operational supervisory experience—particularly in military, police, or emergency services—may be accepted.
• Three (3) years of security operations experience in a leadership or supervisory role, combined with relevant military or public safety experience and operational certifications, may be accepted.

To apply, please send your resume (in pdf form) to [Confidential Information] with the subject line [LAST NAME] [FIRST NAME] – SOC Operations Manager Application.  

Applications that do not follow these instructions will be rejected.