Job Qualifications:
Language Requirements
- English: Excellent proficiency — written and spoken (required for all applicants)
- Mandarin (Simplified Chinese): Business-level proficiency — strongly preferred
Education
- Bachelor's Degree in Computer Science, Information Technology, or related field
Experience
- 5–8 years of ServiceNow development experience with focus on ITSM modules
- Proven experience delivering ServiceNow implementations in enterprise environments
- Experience with Agile/Scrum delivery and ServiceNow's Agile Development module
Technical Skills
- Proficiency in JavaScript, HTML, CSS, and AngularJS within ServiceNow
- Experience with Flow Designer, Workflow Editor, and Orchestration
- Knowledge of ITIL processes and service management best practices
Certifications (Preferred)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist — ITSM (CIS-ITSM)
- ITIL Foundation or higher
Job Descriptions:
ServiceNow ITSM Development
- Design, develop, and configure ServiceNow ITSM modules including Incident, Problem, Change, Request, and Service Catalog
- Build and customize ServiceNow workflows, business rules, UI policies, client scripts, and notifications
- Develop and maintain Service Portal pages, widgets, and themes
- Integrate ServiceNow with third-party tools and enterprise systems via REST/SOAP APIs
Platform Administration
- Manage ServiceNow platform configuration, upgrades, and patch deployments
- Maintain ServiceNow security, access controls, and role-based permissions
- Monitor platform performance and troubleshoot technical issues
Collaboration & Documentation
- Gather and translate business requirements into technical ServiceNow solutions
- Produce and maintain technical documentation including design specs, test scripts, and user guides
- Participate in code reviews and ensure solutions comply with ServiceNow best practices
