Monitor agents in the phone center assigned to them for the day.
Address technical issues and assist with troubleshooting errors.
Address getting VPN installed and working on individual machines remotely.
Address concerns and provide feedback.
Help in monitoring, run projects as the case maybe during off peak time when there's really no technical issues
Experience
1+ years work experience with the phone center.
Knowledge & Skill
Entry level for more complex support and administrative functions.
Applies generally straightforward methods or procedures.
Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
May require specialized skills in administrative or technical fields
