SM/AVP - Global Sales, Solutions and Customer Success

JOB SPECIFICATIONS:

Education:

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field is typically required.

Required Skills and Work Experience:

• At least 7 years work experience as a Client Success Manager, Implementation Specialist. Experience in a BPO setting is and advantage.

• Proven track record in client onboarding, implementation, and client success management.

• Proficient knowledge on call center operations and service delivery/performance metrics.

• Excellent ability to handle multiple client accounts.

• Strong business acumen and understanding of industry trends and market dynamics and advanced knowledge of strategic planning methodologies and tools.

• Ability to thrive in a fast-paced and dynamic environment, with the agility to adapt to changing priorities.

• Excellent English communication skills with strong customer service/client management skills

• Proficient in MS Office, CRM tools (Salesforce, HubSpot, Zoho), and data analysis tools such as Power BI.

Preferred Certifications:

• Project Management Certification

• Lean Six Sigma Yellow/Green Belt/Agile or similar methodologies

WORKING CONDITIONS:

Hybrid working schedules; 5 days a week