About Daybreak
At Daybreak, we are transforming the way sleep apnea is diagnosed and treated, bringing the entire process into the comfort of our patients homes. Our mission-driven team provides innovative solutions that combine convenience, quality, and care. With FDA-certified mandibular advancement devices (MADs) and a seamless at-home sleep testing experience, we are committed to improving lives one restful night at a time.
This is more than a job—it's an opportunity to make a lasting impact on people's health and well-being. If you're passionate about making a difference, let's talk.
The Role
As a Sleep Test Specialist, your focus is on ensuring that patients who have received their sleep tests successfully complete them as quickly and easily as possible.
This role combines administrative precision with a performance-driven approach, as we closely track patient conversion and completion metrics. You will play a key role in driving outcomes by optimizing the patient experience and employing creative strategies to encourage timely completion of tests.
This role requires a blend of communication skills, organizational expertise, and a results-oriented mindset. You'll collaborate with internal teams to refine processes and deliver measurable results.
What You Will Do:
- Engage: Communicate directly with patients via phone, email, and SMS to provide guidance, answer questions, and address any obstacles to completing their sleep tests.
- Motivate: Develop and implement strategies to encourage patients to complete their tests as soon as possible after receiving them.
- Track: Monitor patient progress, track completion metrics, and identify trends to refine engagement strategies.
- Assist: Provide administrative support to ensure seamless operations, including data entry, appointment scheduling, and documentation of patient interactions.
- Collaborate: Work closely with cross-functional teams, including support, clinical, and marketing, to align on messaging and improve the patient journey.
- Optimize: Gather patient feedback and use it to suggest improvements to the sleep test process, with the goal of enhancing completion rates.
Requirements
- Performance-Driven: You have a proven track record of meeting or exceeding goals, particularly in metrics-driven environments.
- Communication Pro: You excel at connecting with people and delivering clear, empathetic, and persuasive messaging.
- Organized and Detail-Oriented: You can manage multiple tasks, follow up diligently, and keep accurate records.
- Proactive Problem-Solver: You take initiative to identify obstacles and work toward solutions.
- Tech-Savvy: Comfortable navigating CRM systems, patient management tools, and basic reporting software (experience with Salesforce is a plus).
- Experience: 2+ years in a customer service, administrative, or engagement-focused role. Experience in healthcare or DTC is a plus.
- Education: Bachelor's degree preferred, but relevant experience may substitute.
