Site Reliability Engineer

Key Responsibilities:

• You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling
• You'll partner with product teams to implement SLO/SLI‑driven operations, reduce alert noise, accelerate incident response, and embed self‑healing where it matters most.
• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing.
• Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teams
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Technologies and Tools:

- SRE Practices: Observability and Monitoring

- Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)

- Grafana/Prometheus for metrics visualization where applicable

- ServiceNow ITOM Event Management

- Azure Fundamentals, Azure Monitor

- DevOps and Automation Tools

- Grafana, Prometheus, App Dynamics, ThousandEyes

- Application Performance Monitoring and Digital User Experience tools