Site Reliability Engineer- (Monitoring and Event Management)

Key Responsibilities:

You will design and define standards, patterns, and automations opportunities

that elevate monitoring and reliability across platforms and applications, with a

strong focus on Azure Monitor, ServiceNow ITOM Event Management,

Grafana, and APM/Synthetics tooling

You'll partner with product teams to implement SLO/SLIdriven operations,

reduce alert noise, accelerate incident response, and embed selfhealing

where it matters most.

Engineer enterprise monitoring & event patterns by authoring and maintaining

reference architectures, runbooks, and event management models (alert →

event → incident) with actionable alerts and incidents routing.

Contribute to Monitoring and Observability & Event Management Strategy and

tooling intake/governance checkpoints and coach product teams

Excellent communication skills to drive continuous improvement by reducing

alert noise, shorten MTTR, and improve change success by embedding

postmortem learnings into patterns, rules, and pipelines.

Technologies and Tools:

- SRE Practices: Observability and Monitoring

- Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)

- Grafana/Prometheus for metrics visualization where applicable

- ServiceNow ITOM Event Management

- Azure Fundamentals, Azure Monitor

- DevOps and Automation Tools

- Grafana, Prometheus, App Dynamics, ThousandEyes

- Application Performance Monitoring and Digital User Experience tools

Required Qualifications:

- Bachelor's degree in IT /Computer science/Engineering, or related field.

- 3+ years in monitoring/observability/SRE roles with handson experience in Azure

Monitor/App Insights (KQL) and ServiceNow Event Management.

- Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations

- Demonstrated ability to collaborate across IT Operations team, platform, cyber,

network, and product teams, strong written verbal communication for standards and

enablement.

Preferred Qualifications:

- 5+ years of experience with SRE role and deep understanding of monitoring and

application performance management

- Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to

• standards/governance artifacts.