Provide technical support for airport passenger processing systems, computers, and associated networks; troubleshoot and repair computers and peripherals, and assist in diagnosing failed equipment
.Ensure the operational IT infrastructure is maintained to the highest standards, ensuring system reliability and efficiency
.Collaborate with IT colleagues and vendors to develop and refine IT system support strategies, ensuring the systems are running optimally 100% of the time. This includes monitoring various systems, assisting users and technicians with applications, and ensuring system security and backup processes are completed
.Perform rotating shift work in a 24/7/365 environment, as required
.Provide hands-on support in a face-to-face customer environment, delivering timely resolutions and outstanding service
.Ensure incidents at airline counters are resolved within the relevant SLAs, maintaining high customer satisfaction
.Assist with troubleshooting Collins-installed products and systems, including hardware, desktop support, and printer setup
.Manage and maintain servers, operating systems, network connectivity, and networking hardware such as routers and switches
.Responsible for performing regular MS Windows patch updates and antivirus updates
.Ensure Collins security standards are adhered to at the site and are consistently maintained
.Adheres to and participates in all EH&S practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others
.
Requirements
Minimum of five years of experience as a field service technician in a technical support ro
le.Proven hands-on experience with various airport systems, including CUPPS, CUSS, SBD, AOS, Bag Messaging, AODB, RMS, Biometrics, FIDS, Security Gates, and other critical airport infrastructu
re.Associate's degree in an appropriate discipline, or in lieu of a degree, three years of relevant experience with demonstrated skills and experti
se.Strong experience troubleshooting, installing, and maintaining software for business applications, computers, and periphera
ls.Experience assisting in the analysis and resolution of equipment failur
es.Proficient in supporting installation projects and special projects as need
ed.Solid experience with hardware and peripheral components in an on-site environme
nt.Expertise in network connectivity, cabling, and networking hardwa
re.Background in working directly in a customer service environment, ensuring seamless communication and service delive
ry.Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibili
ty.Requires expert or mastery level knowledge of work area, typically obtained through advanced education combined with experien
ce.May have deep knowledge of project management. Advanced knowledge of related disciplines within work area and ability to identify links and potential impact on projects, programs or syste
ms.Typically requires: A University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years experie
nceEngineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 10 years of prior relevant experience unless prohibited by local laws/regulations.
