About the Role
The Showroom & Sales Manager is responsible for overseeing showroom operations, driving sales performance, and delivering an exceptional customer experience. This role leads the showroom team in achieving sales targets, building strong relationships with clients and industry professionals, and ensuring that the showroom reflects the company's premium brand standards
This role is focused on managing sales, operations, customer relationships, and team leadership within the showroom environment.
Responsibilities
Sales Management
- Drive showroom sales and achieve monthly, quarterly, and annual sales targets
- Develop and execute sales strategies to grow revenue and maximize profitability
- Identify new business opportunities and build relationships with architects, interior designers, contractors, developers, and corporate clients
- Monitor sales performance and implement action plans to improve results
- Prepare sales forecasts, reports, and performance analyses
Showroom Operations
- Oversee the day-to-day operations of the showroom
- Ensure products are displayed according to company and brand standards
- Maintain a showroom environment that provides a premium customer experience
- Monitor inventory availability and coordinate replenishment with Warehouse and Procurement teams
- Ensure showroom facilities are well-maintained and operational
Customer Relationship Management
- Deliver outstanding customer service and ensure customer satisfaction
- Handle customer concerns, inquiries, and escalations professionally
- Build long-term relationships with key clients and business partners
- Support clients in selecting products that meet their project requirements
Team Leadership
- Lead, coach, and develop showroom sales associates and staff
- Set performance goals and monitor individual and team productivity
- Conduct regular performance reviews and training sessions
- Foster a culture of teamwork, accountability, and customer focus
Marketing & Business Development
- Collaborate with Marketing on showroom events, product launches, and promotional activities
- Support brand-building initiatives and customer engagement programs
- Monitor industry trends, market conditions, and competitor activities
Reporting & Administration
- Prepare sales, inventory, and operational reports
- Manage showroom budgets and operational expenses
- Ensure compliance with company policies and procedures
- Utilize ERP and CRM systems for sales tracking and reporting
Qualifications
- Bachelor's Degree in Business Administration, Marketing, Management, Interior Design, Architecture, or a related field
- At least 5 years of experience in showroom, retail, or sales management
- At least 2 years of managerial experience leading a sales team
- Proven track record of achieving sales targets and managing customer relationships
- Strong leadership, negotiation, and business development skills
- Experience in building materials, home improvement, furniture, interior design, construction, architectural products, or luxury retail industries is highly preferred
- Experience using ERP systems (Odoo experience is an advantage)
- Proficient in Microsoft Office applications
Required Skills
- Sales Management
- Business Development
- Showroom Operations
- Customer Relationship Management
- Team Leadership
- Strategic Planning
- Visual Merchandising
- Negotiation & Closing
- Odoo ERP
- Inventory Management
- Communication & Presentation Skills
- Relationship Building
