Job Description
Cebu City | Onsite
Job Description
We are seeking a Shipping and Logistics Specialist to support daily logistics operations and ensure timely shipment delivery. The role involves coordinating with customers, carriers, and internal teams to manage shipping schedules, track deliveries, resolve concerns, and provide excellent customer service.
Key Responsibilities
Monitor and track shipments to ensure timely delivery
Coordinate with carriers, vendors, and customers regarding shipment updates
Handle shipping inquiries, delays, and delivery concerns
Prepare and update shipment records and documentation
Provide accurate information about shipping schedules and logistics processes
Resolve customer concerns in a professional and timely manner
Maintain accurate reports and system updates
Follow company policies and operational procedures
Qualifications
At least a High School Graduate (old curriculum) or Senior High School Graduate
With at least 6 months of experience in a call center work setup
Good communication and customer service skills
Basic computer navigation and typing skills
Strong attention to detail and problem-solving skills
Able to work in a fast-paced environment
Willing to work onsite in Cebu City
