About Xpress
Xpress is a fast-growing mobility and technology platform providing safe and comfortable 2-wheel and 4-wheel taxi services across major cities in the Philippines. Our mission is to create convenient, accessible, and efficient transportation solutions while empowering drivers, riders, and communities.
We are continuously expanding our operations and are looking for passionate, driven individuals who want to grow their careers and contribute to shaping the future of mobility.
Job Overview
As a
Team Shift Supervisor at Xpress, you will be responsible for ensuring effective coordination and frontline support of driver operations within your shift, covering 100500 vehicles. You will lead and support a team composed of
Operations Specialists, Xpress Support, Utility Crew, and the Emergency Response Team (ERT), while ensuring that drivers achieve performance targets and maintain compliance with operational, safety, and customer service standards.
This role combines
hands-on supervision, driver support, and KPI-driven operations management.
Key Responsibilities
Operations Management
- Ensure 90% of assigned drivers meet daily revenue targets (2,500/shift) by monitoring dispatch efficiency and ride fulfillment.
- Enforce 90% zone adherence compliance to maximize density and minimize idle/deadhead time.
- Conduct 100% start/end inspections for safety, cleanliness, and compliance.
- Flag all high-usage/energy exceptions through telemetry reports and inspection logs.
- Oversee smooth and timely dispatch of ride requests through manual or app-based systems.
- Monitor driver attendance and shift performance; take corrective actions as needed.
- Provide real-time route support via GPS/apps to reduce delays and optimize trips.
- Respond to emergencies (accidents, breakdowns, passenger incidents) and coordinate with ERT for resolution.
Driver & Customer Support
- Maintain 90% first-contact resolution rate for driver and passenger concerns escalated during shift.
- Ensure 98% accuracy in refunds and fare adjustments through proper case handling and documentation.
- Guide drivers on customer service best practices to maintain high ratings and minimize complaints.
- Coach drivers on app usage, payment systems, and compliance with TNVS/taxi regulations.
- Support drivers with insurance claims, traffic violations, or disputes.
Cash Remittance & Compliance
- Monitor and verify daily cash remittances from drivers to ensure proper reconciliation.
- Enforce compliance with regulatory requirements (vehicle registration, insurance, licensing).
- Maintain logs and trackers of driver concerns, cancellations, and performance data for reporting.
- Submit shift reports on KPIs (revenue, zone, service, inspection compliance) to the Fleet Supervisor.
Team Leadership
- Lead and coordinate Operations Specialists, Xpress Support, Utility Crew, and ERT within your shift.
- Cascade company policies, new procedures, and system updates to the shift team and drivers.
- Provide coaching, feedback, and corrective actions for performance issues.
- Support training initiatives on safety, customer service, and system use.
Others
- Perform other related duties as assigned, whether communicated verbally or in writing, to support the efficient operation of the department.
Skills & Qualifications
- Experience: 23+ years in fleet operations, transport/logistics, or driver support roles. Supervisory experience is an advantage.
- Education: Associate or Bachelors degree in Business Administration, Logistics, Transport Management, or related field (preferred).
- Strong leadership, communication, and problem-solving skills.
- Familiarity with TNVS/taxi operations, transport regulations, and safety standards.
- Able to multitask under pressure while managing large driver volumes.
- Amenable to work onsite, 6 days a week, on a rotational shift schedule (AM/PM/Night).
Work Environment
Hybrid / Combination (Office + Field Work)Combination of office-based and field responsibilities; employees may divide time between office tasks and operational site visits depending on project or operational needs.
Physical Requirements
- Ability to work in a standard office environment and perform computer-based tasks for extended periods
- Ability to communicate effectively with team members and stakeholders
- For field roles: ability to travel within assigned operational areas
- Ability to occasionally stand, walk, or move between work locations depending on job responsibilities
Why Join Xpress
At Xpress, we believe our employees are key to our success. We offer a supportive environment where individuals can grow professionally while contributing to a fast-growing mobility platform.
Employee Benefits and Perks
- 20 Days Annual Leave Combined Sick Leave (SL) and Vacation Leave (VL) for work-life balance
- 1,000 Monthly XPay Credits Free transportation using Xpress 2-Wheel or 4-Wheel Taxi services
- Comfortable Office Environment Modern workspace with free coffee in the pantry
- Flexible Working Hours Enjoy daily flexi-time arrangements
- HMO Coverage Provided upon regularization
- Salary Loan Program Available upon regularization through Cebuana Advance
- Monthly Allowances May include clothing allowance, laundry allowance, rice subsidy, medical allowance, and other employee support benefits
- Company Events Participate in team building activities, Halloween celebrations, year-end parties, and other company events
Data Privacy Notice
By submitting your application, you authorize Xpress to collect, process, store, and use your personal information for recruitment, evaluation, and employment-related purposes in accordance with the Data Privacy Act of 2012. Xpress will retain your data only for as long as necessary for recruitment and legal purposes.
