Shift Engineer Duties and Responsibilities:
- Complete maintenance work orders from all departments on a timely basis by following the hotel's standard operating procedures.
- Perform day-to-day routine and preventative maintenance within the hotel rooms and public areas.
- Respond promptly and efficiently to any maintenance calls that arise either by the guest or other departments.
- Respond courteously to guest requests promptly and resolve matters to the guest's satisfaction.
- Able to prioritize the maintenance issues e.g.: to attend to the breakdown of plant and machinery on priority.
- Perform maintenance activities in the guest rooms and public areas including electrical equipment, plumbing, and Air conditioning
- Program TVs and perform general housekeeping and engineering-related inventory duties.
- Test, troubleshoot, and perform basic repairs on all types of equipment.
- To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation, and to handle emergencies involving the systems.
- Understand and operate electrical, plumbing, refrigeration, and water systems.
- Communicate with different departments and provide them with information and assistance.
- Check for new maintenance requests e.g.: OOO Out of Service and OOO Out of Order from the PMS (Property Management System) and update remarks once the task is completed.
- Able to use your wits and technical abilities to solve problems and make repairs effectively and efficiently.
- Able to maintain a daily logbook of work done during the shift.
- Able to delegate duties to the Engineering supervisors, Ken fix-it, and other technicians.
- Able to take charge of a shift of eight to nine working hours (Morning, Afternoon, Night, or Break Shift).
- Able to complete the daily checklist before handing over the shift.
- Able to look after the smooth functioning of all machinery and equipment.
- Able to give proper handover to the next shift and also take regular briefings of the shift staff.
- Enter all guest complaints and back-of-the-house complaints as soon as they are received at the engineering control desk log book.
- Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard.
- Inform Asst. Manager Engineer of recurring complaints so that general shift staff can rectify the problems permanently.
- Responsible for making decisions when the engineering chief and Assistant manager are not available.
- Maintain all tools, equipment, and working areas in good condition.
- Maintain the engineering working area and control desk in good condition always.
- Maintain maintenance inventory and requisition parts and supplies as needed.
- Train and instruct other members of the staff through the sharing of knowledge and skills.
- Attend all firefighting classes and obtain a thorough knowledge of firefighting appliances.
- Perform any other job assigned by the management as and when required.
- Position Title: Shift Engineer / Shift Technician
- Reports To: Chief Engineer / Asst. Manager Engineering
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