To act as the executive arm of Global HR, ensuring that shared services delivery and people-related programs are globally aligned, locally compliant, and business-relevant, with a strong focus on scalability, efficiency, and governance.
Job Description
- Global HR Strategy Execution
- Implement and manage global HR programs (performance management, talent reviews, compensation and benefits).
- Cascade HR operating model standards into local processes and ensure service delivery is consistent.
- Provide structured feedback to Global HR on local execution challenges and opportunities.
- Shared Services Operations
- Establish and develop the Global HR Shared Services for ITVT Group.
- Oversee the delivery of the HR shared services (payroll, HRIS, benefits admin, employee data, reporting, - always compliant with GDPR)
- Drive process automation and digital adoption in line with global HR technology strategy. – including AI tools.
- Monitor service quality and efficiency through KPIs.
- Talent & Leadership Development
- Support rollout of global leadership development and succession planning frameworks.
- Ensure shared services teams are skilled and trained to deliver consistent, high-quality support.
- Culture & Engagement (ITVT Group)
- Embed global culture and values through shared service touchpoints.
- Execute global engagement and recognition programs.
- Compliance & Governance
- Ensure shared service processes comply with global governance policies and local legal requirements.
- Safeguard HR data integrity and privacy in compliance with GDPR and local regulations.
- Manage risk by proactively addressing service issues or employee escalations.
- Collaboration & Reporting
- Work with Global HR Partners for delivery of programs.
- Provide analytics, dashboards, and insights to Global HR leadership.
- Align with local country leaders for business needs while maintaining global-first service delivery.
Qualitications
Minimum Qualifications:
- Bachelor's degree in HR, Business, or related field.
- Has 10+ years of HR experience, with significant exposure to shared services or HR operations in multinational organizations.
- Proven track record of implementing global HR programs through a shared services model.
- Strong expertise in HR shared services operations and global delivery models ideallt in the development of a global shared service.
- Ability to balance efficiency, scalability, and local compliance.
- Strong stakeholder management skills across global and local leadership.
- Change management capability to support HR transformation.
- HR certifications or equivalent preferred.
