Role Overview We are seeking a highly organized and proactive Shared Services Coordinator to support and streamline change management processes across our global operations. This role plays a critical part in coordinating cross-functional activities, ensuring smooth execution of system changes, and maintaining clear communication among stakeholders.
Key Responsibilities
Coordinate and manage end-to-end change control processes for shared services initiatives
Facilitate meetings, document outcomes, and ensure timely follow-ups with managers and stakeholders
Support system migrations and operational changes, including work during off-hours when required
Collaborate with cross-functional teams to ensure alignment and successful implementation of changes
Track, monitor, and report on change requests, ensuring compliance with established processes
Maintain accurate documentation within knowledge management system
Qualifications & Skills
Proven experience in change control or change management processes
Strong communication and stakeholder management skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Comfortable working during off-hours to support critical migration windows
Hands-on experience with Atlassian tools such as Jira Service Management (JSM), Jira, Confluence, and Bamboo
Experience supporting or working with insurance industry clients is preferred
Detail-oriented with strong organizational and problem-solving abilities
