SFCC Technical Business Analyst

We are looking for a Technical Business Analyst to lead and support digital commerce initiatives for a global beauty brand across the Asia-Pacific region.

In this role, you will act as the bridge between business stakeholders, regional markets, technical teams, and external partners to deliver website enhancements, platform integrations, new market rollouts, and operational excellence across the Salesforce Commerce Cloud (SFCC) ecosystem.

Responsibilities:

Project Management & Delivery

•Lead the successful delivery of digital and eCommerce projects across multiple APAC markets.

•Manage project scope, timelines, budgets, risks, dependencies, and resources.

•Coordinate regional website launches, enhancements, integrations, and platform upgrades.

•Monitor project progress and provide regular status updates to stakeholders.

Business Analysis & Requirements Gathering

•Facilitate workshops with business and regional stakeholders to gather requirements.

•Analyze current processes and identify opportunities for improvement.

•Translate business needs into user stories, functional specifications, and solution requirements.

•Work closely with technical teams to ensure successful implementation.

Stakeholder & Vendor Management

•Serve as the primary point of contact for business users, regional teams, and implementation partners.

•Coordinate activities across multiple internal and external stakeholders.

•Review vendor proposals, project estimates, and implementation plans.

•Support vendor negotiations and ensure delivery quality while maintaining commercial efficiency.

Website Operations & Governance

•Oversee content publishing, campaign deployment, and website maintenance activities.

•Ensure adherence to brand, governance, security, and compliance standards.

•Manage website incidents and coordinate issue resolution with technical teams and vendors.

•Monitor website performance, SEO best practices, user experience, and site health.

Testing, Go-Live & Support

•Define and coordinate User Acceptance Testing (UAT) activities.

•Manage defect tracking and resolution.

•Support deployment planning and post-launch stabilization.

•Provide user support, training, and adoption guidance.

Digital Innovation & Platform Enhancements

•Support enhancements and integrations involving:

•Salesforce Commerce Cloud (SFCC)

•MuleSoft

•Order Management Systems (OMS)

•Product Information Management (PIM)

•PriceSpider

•OneTrust

•Virtual Try-On (VTO)

•AI-powered digital commerce solutions

•Identify opportunities to improve customer experience, operational efficiency, and platform performance.

Documentation & Knowledge Management

•Maintain project documentation, business requirements, process flows, and SOPs.

•Prepare stakeholder reports and project updates.

•Promote knowledge sharing and best practices across teams and markets.

Required Qualifications

•Bachelor's Degree in Business, Information Technology, Computer Science, or a related field.

•Minimum 5 years of experience in Digital Project Management, eCommerce, Business Analysis, or Digital Delivery.

•Experience managing website, digital, or eCommerce projects across multiple markets.

•Strong understanding of digital commerce platforms, preferably Salesforce Commerce Cloud (SFCC).

•Experience managing external vendors and implementation partners.

•Ability to manage multiple priorities and deliver results in a fast-paced environment.

Preferred Qualifications

•PMP, Agile, Scrum, Salesforce Commerce Cloud, MuleSoft, or related certifications.

•Experience with Jira, Confluence, Google Analytics, CMS platforms, and basic HTML/CSS.

•Experience integrating websites with CRM, personalization, marketing automation, or customer engagement platforms.

•Background in DTC (Direct-to-Consumer) or retail eCommerce environments.

•Experience supporting regional digital transformation initiatives.