ServiceTitan Administrator

Job Title: ServiceTitan Administrator - (HR95719)

Location: Remote

Salary Range: 2500 USD/month

Work Schedule: Monday to Friday; 9:00 AM – 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

About the Company:

Sagan represents a growing service-based business that relies on ServiceTitan to manage its operations, customer workflows, and internal processes. The team values organized systems, efficient support, and clear documentation.

Position Overview:

The ServiceTitan Administrator will manage the setup, support, and ongoing optimization of the company's ServiceTitan platform. This role will ensure data is accurate, configurations are maintained, users receive timely support, and standardized processes are documented and understood across the team.

The ideal candidate has hands-on proficiency as ServiceTitan administration experience and can independently troubleshoot platform issues while helping the team use the system effectively.

Key Responsibilities:

• Manage ServiceTitan setup, configuration, and ongoing administration.
• Perform data entry, imports, validation, and maintenance, including pricebook data and new user onboarding.
• Support users with ServiceTitan-related questions and issues.
• Troubleshoot and resolve configuration issues within ServiceTitan.
• Interface with ServiceTitan Support when issues require additional assistance.
• Create and maintain SOPs for ServiceTitan processes and workflows.
• Train team members on proper ServiceTitan usage and best practices.
• Identify recurring user or configuration issues and develop processes to prevent them.
• Maintain data accuracy, system consistency, and proper user access.

Qualifications:

• Hands-on proficiency experience administering ServiceTitan.
• Strong understanding of ServiceTitan configuration and workflows.
• Experience with data entry, imports, validation, and system setup.
• Ability to troubleshoot configuration and user issues independently.
• Strong organizational and attention-to-detail skills.
• Clear written and verbal communication.
• Experience creating SOPs and training users on software processes.
• Ability to work independently in a remote environment.

Nice-to-Haves:

• Experience supporting a field service, home services, or similar business.
• Experience managing ServiceTitan pricebooks.
• Experience working directly with ServiceTitan Support.
• Familiarity with process improvement and workflow optimization.