Join our dynamic team as an Order Management Coordinator and be at the heart of delivering exceptional service experiences to our valued customers!
What will you do:
- Create and manage service orders and contracts in Enterprise Resources Planning and Bridge Field Services systems, ensuring accurate documentation of customer requirements
- Coordinate end-to-end flow business operations, from order booking to completion, while maintaining optimal gross margin control
- Orchestrate customer interventions by efficiently planning technician schedules and managing parts/tools availability
- Drive seamless coordination between Services Front Office and Back Office operations
- Monitor service quality metrics and customer satisfaction levels while supporting local workshop repair operations
What will make you successful:
- Strong organizational skills with keen attention to detail in managing service orders and documentation
- Proficiency in ERP systems and service management tools
- Excellent coordination and communication abilities to work effectively with multiple stakeholders
- Analytical mindset with focus on process efficiency and quality control
- Customer-centric approach with problem-solving capabilities
What's in it for you:
- Opportunity to develop expertise in service operations management
- Dynamic work environment with exposure to diverse customer requirements
- Clear path for professional growth and skill development
- Collaborative team setting with supportive learning culture
- Chance to make a direct impact on customer satisfaction and business success
Let us learn about you! Apply today.
