About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
Primary Duties & Responsibilities
- Service Delivery Execution: Oversee the delivery of operational services to external customers, ensuring timely and efficient service in line with contractual agreements.
- Capability Ownership: Own and develop assigned Products and Capabilities, demonstrating expertise in the development and delivery of supply chain solutions for our customers.
- Contract Compliance: Monitor and maintain compliance with all contractual obligations, including service level agreements (SLAs) and regulatory requirements, and where absent from head contract, define and measure service delivery KPIs. Manage subcontracts with suppliers to assure contracted performance, measuring and reporting KPIs, and assuring compliance with Toll HSSEQ standards.
- Customer Relationship Management: Engage with our customers for the assigned Products and Capabilities, developing effective relationships with customer stakeholders. Act as the primary point of contact for assigned external customers, addressing any issues or concerns and ensuring a high level of customer satisfaction.
- Process Improvement: Identify opportunities for process improvements and implement best practices to enhance service delivery and operational efficiency.
- Resource Management: Allocate and manage resources effectively to meet service delivery goals and optimize performance.
- Reporting and Analysis: Prepare regular reports on service performance, compliance, and customer satisfaction, and present findings to local management.
- Safe Workplace: Ensure all activities are performed in accordance with Toll's Safety Obsessed workplace culture, quality assurance principles and environmental responsibilities.
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Philippines and be prepared to undertake pre-employment checks including a criminal history check and medical.
