Job Description
Key Responsibilities
- Review and analyze business requirements, user stories, and enhancement specifications
- Design, develop, and maintain test plans, test cases, and test scenarios
- Execute functional, regression, and integration testing across ServiceNow modules
- Validate workflows, approvals, notifications, SLAs, integrations, and reporting
- Log, track, and manage defects through resolution using approved tools
- Perform re-testing and regression testing for defect fixes
- Support and govern User Acceptance Testing (UAT) activities, ensuring adherence to approved scope
- Validate release readiness and support pre- and post-production deployment checks
- Maintain complete test documentation and evidence for audit and compliance
- Collaborate closely with ServiceNow Admins, Developers, Product Owners, and Business Stakeholders
- Identify opportunities for test process improvement and automation (ATF where applicable)
Mandatory Skills & Experience
- 2 years experience in software testing (manual testing required)
- Hands-on ServiceNow experience (ITSM required; SPM, HRSD, CSM are a plus)
- Strong understanding of:
Incident, Change, Request, Problem processes
Workflows, approvals, notifications, SLAs
- Experience in defect management tools and SDLC / Agile delivery
- Strong analytical, documentation, and communication skills
Preferred / Nice-to-Have
- Experience supporting AMS / BAU environments
- Knowledge of ServiceNow ATF (Automated Test Framework)
- Experience with UAT coordination and governance
- ITIL Foundation certification
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