ServiceNow Technical Product Manager - CSM
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Work Mode : Hybrid
Shift Schedule : Night Shift
Work Location : Makati City
Duties and Responsibilities
· Results-driven ServiceNow Technical Product Manager specializing in Customer Service Management (CSM) / Financial Services Operations (FSO) / IT Service Management (ITSM) environments.
· This role owns development application for case management functionality, Employee Center portal pages and knowledge management templates.
KEY SKILLS
Non-negotiable/Required
· 5+ years as an application developer in a ServiceNow CSM / FSO and/or ITSM environments.
· Demonstrated application development experience with ServiceNow's Employee Center Portal, Case Management, Catalog, Workspaces and Knowledge Management.
· Familiarity with ServiceNow FSO/ITSM scoped applications (Loan Ops, Card Ops, Payment Ops, Deposit Ops, or similar).
· Strong understanding of agile frameworks (Scrum, Kanban, SAFe) and when/how to apply them.
· CSA certification
Nice-to-have/Advantage
· ServiceNow certifications: CSA, CIS-CSM, CIS-FSO, or Certified Application Developer.
· Experience with ServiceNow AI capabilities: Now Assist, Virtual Agent, Predictive Intelligence, AI Agents
· Familiarity with Common Service Data Model (CSDM), Financial Services Data Model, and integration patterns (Scripted REST APIs, Integration Hub, Service Exchange)
· Experience migrating from legacy tools to ServiceNow case management
· Agile certifications: CSM, CSPO, SAFe PO/PM, PSM, or PSPO.
Myridius, formerly RCG Global Services has been at the forefront of helping enterprises transform through technology. Today, we are shaping the next era of digital engineering—an AI-native era where success is defined not by scale alone, but by speed, intelligence, and measurable business outcomes. Myridius brings together deep domain expertise, modern engineering, and AI-first innovation to help organizations move beyond experimentation and achieve real impact. We partner with clients in Financial Services, Healthcare, Travel, and Manufacturing to modernize core systems, unlock data-driven insights, and create new digital business models that drive growth and resilience. Anchored in more than 50 years of industry heritage and powered by a future-focused mindset, Myridius is the partner of choice for enterprises seeking to reinvent themselves with confidence—delivering not just digital transformation, but business transformation at scale.
Website
www.myridius.com
Job ID: 153218129
