Job Summary:
We are seeking a results-driven ServiceNow Technical Product Manager to own the roadmap, development, and enhancement of ServiceNow solutions, with a focus on Case Management, Employee Center Portal, Knowledge Management, Catalog, and Workspaces within CSM, FSO, and/or ITSM environments.
Key Responsibilities
- Own and prioritize the product backlog and roadmap for ServiceNow case management solutions.
- Gather business requirements and translate them into scalable ServiceNow capabilities.
- Lead enhancements for Employee Center, Case Management, Catalog, Workspaces, and Knowledge Management.
- Partner with business and technical teams to deliver solutions using Agile methodologies.
- Drive platform adoption, process improvements, and automation initiatives.
Required Qualifications
- ServiceNow Certified System Administrator (CSA) certification REQUIRED (mandatory).
- 3-5+ years of ServiceNow application development experience in CSM, FSO, and/or ITSM environments.
- Hands-on experience with:
- Employee Center Portal
- Case Management
- Service Catalog
- Workspaces
- Knowledge Management
- Experience working within Agile frameworks such as Scrum, Kanban, or SAFe.
Preferred Qualifications
- ServiceNow certifications: CIS-CSM, CIS-FSO, or Certified Application Developer (CAD).
- Experience with Now Assist, Virtual Agent, Predictive Intelligence, and AI Agents.
- Familiarity with FSO applications (Loan Ops, Card Ops, Payment Ops, Deposit Ops).
- Knowledge of CSDM, Financial Services Data Model, REST APIs, Integration Hub, and Service Exchange.
- Experience migrating legacy case management solutions to ServiceNow.
- Agile certifications (CSM, CSPO, PSM, PSPO, SAFe PO/PM).
