Automation of routine tasks through ServiceNow including design, creation and administration of key components such as:
Forms
Workflows
Catalog Items
Metrics
Service Level Agreements
Reports
Dashboards
Complete job responsibilities utilizing predefined release and change management processes
Contribute to continuous improvement of processes, standards, policies, working methods, and tools
Deliver a positive and value-added experience to clients in every interaction
Load, transform and maintain data interfaces between ServiceNow and other systems
Monitor logs, performance and overall health of ServiceNow instances
On-time, on-budget delivery of responsibilities (PM)
Other duties as assigned
Provide guidance and training of system usage to clients and end users
Relentless pursuit of quality and complete adherence to coding and quality standards
Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (continuous learning)
Respond to and address client issues and inquiries in a timely fashion
Write and maintain up-to-date documentation related to the application administration and configuration
Job Requirements
Details:
Experience (1-2 years) supporting web based applications
Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
Knowledge of IT service management and the ITIL service operations and transition processes
Knowledge of relational databases
Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
