Schedule: Monday to Friday (7am to 4pm PHT)
- Open to natural Filipino citizens only
Role Responsibilities
- ServiceNow development, configuration, and implementation activities.
- Configuration, development, and support of various ServiceNow solutions including IT, Employee and Customer workflows.
- Interaction is with senior management at a client and/or within P1, involving matters that may require acceptance of an alternate approach.
- Analysing and documenting technical requirements for projects.
- Facilitate technical design workshops to capture customer requirements for configuration.
- Develop solution design documents including integration detailed specifications.
- Develops the technical solutions, implements them and performs the component integration tests.
- Knowledge sharing or mentoring with other consultants within the team.
- Ensuring project design, quality and repeatability documentation and processes are available, accessible, and understood by the team.
- Power to influence or complete assignments independently, and ability to make decisions
- Providing well-conceived, clearly articulated, and practical solutions and recommendations to complex business problems.
- Understanding the client's vision and how ServiceNow contributes to their digital transformation journey.
- Assist sales and presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers.
- Providing high-quality expertise to gain trust from the client as the go-to advisor.
- Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery, and ensuring high customer satisfaction.
- Engage in project meetings and perform tasks, including project implementation planning, identifying project risks/issues.
- Review project deliverables to ensure high-quality standards and customer requirements are met.
- Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap
Skills & Experience Essential
- 3-5 years of implementation experience in ServiceNow projects
- Certified Implementation Specialist (CIS) in at least 2 of the following: ITSM, CSM, HRSD, ITOM, GRC or ITBM.
- Experience in front-end development languages such as HTML, CSS, Angular JS, Java and JavaScript.
- System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Experience with extending the ServiceNow schema to custom applications
- Self-motivated, work independently or as part of a team, able to learn quickly, responsive, meet deadlines and demonstrate problem-solving skills.
- Adaptable ability to meet deadlines and deliver to changing priorities.
- Ability to capture customer requirements, translate into effective ServiceNow designs and for build/configuration activities.
- Eager for self-learning and obtaining certifications through Partner Now Learning Portal.
- Excellent stakeholder engagement skills in building and maintaining relationships.
- Exceptional interpersonal skills, verbal communication, and written communication.
Join the awesome team and enjoy these benefits & perks:
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
#ConnectOSCareers #JoinConnectOS #ConnectOSTech
Equal Employment Statement Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. 
