The opportunity
We're looking for a Senior with expertise in ServiceNow Implementation to join our client's ServiceNow team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.
Your key responsibilities
- Performs Configuration/Customization of the ServiceNow system, including creation of workflows
- Builds service request fulfilment workflow from customer requirements, including requests, request items, and tasks using workflows, UI actions, client scripts, business rules, etc
- Uses scripting tools and Service Now functionality to automate rote tasks
- Performs integrations and process automation using Orchestration, Web Services, SOAP calls, etc.
- Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
- Load, manipulate, and maintain data between ServiceNow and other systems as needed
- Work with the business liaison to generate dashboards, home pages, performance analytics data collectors, and reports as needed
- Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of the ServiceNow releases
- Performs system and integration testing with sample and live data
Skills and attributes for success
- Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure
- Disciplined Agile Delivery software release build/deploy processes
- Integrating with internal and external applications and systems
- JavaScript, HTML, AngularJS, and good web design practices
- Service Portal implementation experience
- Implementation experience on any of the following applications, such as HR, GRC, SecOps, CSM, PPM, APM, ITOM.
- Implementation experience on Performance Analytics.
- Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain
To qualify for the role, you must have
- College degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- Approximately 3 to 5 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
- ServiceNow certifications are a plus
- ITIL foundations certification a plus
Ideally, you'll also have
- Experience with SDLC or TFS or JIRA or equivalent tool to maintain stories.
- Knowledge about ServiceNow's latest version's features.
What we look for
- A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be a part of a market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
- Opportunities to work with ServiceNow practices globally with leading businesses across a range of industries
Work setup
- Full-time, direct hire
- Dayshift/Midshift
- Hybrid, 2 days RTO per week
