ServiceNow QA Tester

Job Summary

We are looking for a detail-oriented ServiceNow QA Tester / Test Analyst to support quality assurance and testing activities across ServiceNow implementations, enhancements, and platform integrations. The ideal candidate has hands-on experience in software testing, particularly within the ServiceNow environment, and familiarity with Automated Test Framework (ATF).

Key Responsibilities

• Plan, design, and execute test cases and test scripts to validate ServiceNow applications, configurations, workflows, and system enhancements.
• Perform functional, regression, integration, and user acceptance testing (UAT) to ensure solutions meet business and technical requirements.
• Document test results, identify defects, track issues, and coordinate with developers and project stakeholders to support timely resolution.
• Assess testing scope, complexity, and coverage across projects or testing engagements, ensuring quality standards and delivery timelines are met.
• Utilize appropriate testing tools and methodologies to improve testing efficiency, accuracy, and overall test coverage.
• Support the use and execution of ServiceNow Automated Test Framework (ATF), including test script creation, maintenance, execution, and troubleshooting, depending on experience level.
• Collaborate with business analysts, developers, and other QA team members throughout the software development and implementation lifecycle.

Qualifications

• Relevant experience in software quality assurance and testing, including hands-on experience testing ServiceNow applications.
• Experience in functional, regression, integration, and/or UAT testing.
• Familiarity with ServiceNow modules, platform configurations, workflows, and related testing processes.
• Knowledge of ServiceNow Automated Test Framework (ATF), with experience in test creation, execution, maintenance, or optimization considered an advantage.
• Experience using test management, defect tracking, and documentation tools.
• Strong analytical, problem-solving, and documentation skills, with the ability to work effectively with technical and business stakeholders.