ServiceNow IT Service Management
NYGC Services INC- Posted 12 days ago
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Job Description
Description
We are seeking a skilled ServiceNow IT Service Management professional to join our team in Southeast Asia. The ideal candidate will be responsible for implementing and managing ITSM solutions to enhance our IT service delivery and support processes.
Responsibilities
- Implement and manage ServiceNow IT Service Management (ITSM) applications and modules
- Gather and analyze business requirements for ServiceNow solutions
- Collaborate with cross-functional teams to design and develop ITSM processes
- Provide ongoing support and maintenance for the ServiceNow platform
- Facilitate user training sessions and create user documentation
- Monitor system performance and implement improvements as necessary
- Ensure compliance with ITIL and other industry standards
Skills and Qualifications
- 2-8 years of experience in ServiceNow ITSM implementation and administration
- Strong understanding of ITIL framework and best practices
- Proficiency in ServiceNow modules including Incident, Problem, Change, and Service Catalog
- Experience with ServiceNow scripting and development
- Knowledge of ServiceNow integration with other tools and platforms
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work collaboratively in a team environment
More Info
Key Skills
CMDB Management
Workflow Automation
About Company
New York Global Consultants Inc. (DBA: NYGCI) is an innovative technology services company, delivering quality services to commercial and government clients. Our major capabilities include IT Professional Services, Data Protection Services, ERP Services and Enterprise Application services. Our Strategy is to leverage our capabilities in business, technology & operations to help our customers meet their IT goal. NYGCI’ mission is to let our customers maximize their performance through our excellent IT Professionals. For more than a decade, NYGCI has proven its capabilities to Fortune 500 clients. Since 2013, NYGCI has expanded its services to state and federal government agencies.