ServiceNow IT Service Management (ITSM)

Key Responsibilities

• Develop and customize ServiceNow applications using JavaScript, GlideScript, and platform APIs

• Build and enhance modules (ITSM, ITAM, HR, Finance, etc.) according to business requirements

• Implement integrations with third-party systems and manage API development

• Optimize database queries, workflows, and performance

• Conduct code reviews and establish development standards

• Troubleshoot technical issues and support production environments

• Mentor junior developers and document technical solutions

• Collaborate with functional teams and business analysts on implementation details

Required Qualifications

• 5+ years of ServiceNow development experience

• Advanced proficiency in JavaScript, GlideScript, REST/SOAP APIs

• Deep knowledge of ServiceNow application development and customization

• Experience with multiple ServiceNow modules

• Strong debugging and problem-solving skills

• Bachelor's degree in computer science or related field (or equivalent experience)

Preferred Qualifications

• ServiceNow CSA and/or Certified Application Developer certification

• Experience with Agile development methodologies

• Knowledge of database design and SQL

• Experience with CI/CD pipelines and version control