Key Responsibilities:
- Configure and support ServiceNow HR Service Delivery (HRSD) modules, including:
- Case Management
- Knowledge Management
- Employee Service Portal
- Customize and enhance ServiceNow platform:
- Workflows, business rules, UI policies, client scripts, and notifications
- Support portal configuration (widgets, content, automation) to improve user experience
- Develop and manage integrations (REST/SOAP APIs) with HR systems (e.g., Workday)
- Monitor and resolve HR service requests, incidents, and issues in a timely manner
- Collaborate with HR, IT, and business stakeholders to gather requirements and implement solutions
- Maintain and update documentation, knowledge articles, and process guidelines
- Analyze system performance and identify continuous improvement opportunities
- Ensure adherence to data security, compliance, and governance standards
Required Skills & Qualifications:
- Hands-on experience with ServiceNow HR Service Delivery (HRSD)
Strong knowledge of:
- Case & Knowledge Management
- ServiceNow Administration & Configuration
- Portal development (widgets, UI, content automation)
- Experience in integrations using REST/SOAP services
- Familiarity with HR systems (e.g., Workday) is an added advantage
- Scripting knowledge (JavaScript) and workflow automation skills
- Strong analytical and problem-solving abilities
- Excellent communication and stakeholder management skills
- Ability to work independently with a high level of ownership and accountability
Preferred Qualifications:
- ServiceNow certifications (HRSD / CSA / CAD)
- Experience in global delivery model (GCC / offshore support – Manila/India)
- Exposure to enterprise HR transformation or digital initiatives
Experience:
- 4–8+ years of experience in ServiceNow
- Minimum 2–3 years in HRSD / HR domain implementations
If you are interested in this opportunity, or if you know someone who would be a good fit for this role, please feel free to apply or share their profile.
Thank you!
