ServiceNow DevOps Engineer

Job Description: Developer/Administrator

Section: Developer/Administrator reports to the Automation Product Lead.

General description:

The ServiceNow DevOps Engineer will be contributing and ensuring successful day-to-day operations and continuity of ServiceNow instances. Primarily focuses on implementing, administering, upgrading, and enhancing ServiceNow application, with support from the senior developers, used by Noble.

ServiceNow is used widely in the organization (IT, Finance, Master Data, Supply Chain, Payroll and HR). We are on a journey of ramping up our capabilities within the company as we see that there will be an increased need for enhancement as more users use it. This means a lot of opportunities to enhance our current processes and improve identified business areas for the right candidate:

Employee Service Portal

ITSM

HR Module

CMDB

Reporting

Non-IT services (e.g., Finance, Payroll, Supply Chain, HR etc.)

As a Developer/Administrator for ServiceNow in Noble, you will work closely with colleagues from different departments and locations. The ServiceNow Subject Matter Expert (SME) will include you during the planning sessions and sprints to be able to prioritize development work. Together with your colleagues in the ServiceNow team, you will identify the best solution for a specific requirement. The application manager will work with you to address our end users pain points. We will be working in a DevOps environment where you will be both a support resource and a developer, hence experience with that is a plus.

Primary responsibilities, with support from the senior developers, but is not limited to:

Requirements Assessment

Review and analyze customer requirements.

Solution Design

Specifies the features of the physical design.

Writes stories that capture the collective vision for individual work efforts.

Solution Development

Adheres to ITIL standards and processes, as well as ServiceNow best practices when developing new or updating existing functionality on the platform.

QA, Deployment and Release Management

Maintains test plans, test cases, test scripts; modifies existing test scripts/test cases to address any new or updated functions or features.

Supports all aspects of systems testing, including system, regression, performance, and load testing.

Support and Maintenance

Ensures all issues, defects, service requests are recorded in an issue tracking system, and are updated with relevant work in progress information and steps taken for final resolution.

Secondary responsibilities:

Can communicate clearly/openly to both stakeholders and support teams.

Document, maintain and update policies, procedures, and controls for the operation of ServiceNow application.

Able to lead meetings or calls, stand and provide a smart solution whenever required.

Reporting:

Daily/weekly/monthly team reporting

Root-cause-analysis report

Enhancements, defects, incidents, and service improvement plans

Requirements:

4 - 6 years of experience implementing and administering ServiceNow solutions.

Proficiency with Java Scripting, HTML/CSS, XHTML, LDAP/Active Directory, and other web applications or protocols.

Proficiency with Service Portal/ESC, Knowledge Base, MID Server Deployment & Config, Single Sign-on using Azure AD/SAML, Discovery, Asset Management/Software Asset Management, Workflows, Notifications, Online Approvals, Reports, Dashboards, Survey and Assessments, Flow Designer, Performance Analytics, Integration with 3rd party tools (SolarWinds, BizTalk, PrismaCloud, PowerBi)

Experience in Integration Hub Project is a plus.

Preferably experience in the most recent ServiceNow version (Tokyo).

Experience in cloning and upgrading ServiceNow.

Experience in raising concerns in HiPortal.

Experience in agile methodology.

Knowledge and experience in working with ServiceNow HR module.

Strong business processes acumen great customer service skills.

Excellent written and oral communication skills able to communicate with both end users and key stakeholders.

ITIL V3 Certified (preferably intermediate on Incident, Request and Problem Management).

Proactive and can work independently.