ServiceNow Developer (Software Engineer)

The ServiceNow Developer will be responsible for supporting, enhancing, and configuring various ServiceNow modules within the organization. This role involves resolving incident tickets and service requests in accordance with established service level agreements (SLAs) and company policies. The developer will contribute to building and improving solutions within the ServiceNow platform,

including process automation and workflow development using tools such as Flow Designer, Orchestration, and web services.

In partnership with internal customers and stakeholders, the ServiceNow Developer will generate dashboards and reports, create and maintain training materials and knowledge base articles, and provide user guidance through coaching and training sessions. The role also involves creating and executing test cases, including the use of ServiceNow's Automated Test Framework (ATF) to run automated test scripts and document test results.

Accountabilities:

• Participate in the administration and configuration of the ServiceNow application modules

• Participate in the creation of new solutions, or enhancements to existing solutions, using ServiceNow development tools and other programming / scripting languages (REST, JavaScript, HTML, PowerShell, etc.)

• Resolve Incidents and fulfill Service Requests and Stories according to defined Service Level Agreements (SLA) and company policies

• Consult with customers regarding ServiceNow features and functions

• Engage with customers to create Dashboards and Reports (as requested)

• Create, maintain, and execute test cases utilizing the ServiceNow Automated Test Framework (ATF)

• Create and maintain documentation

• All other duties as assigned.