ServiceNow Developer

Job Summary

The ServiceNow Consultant/Senior Consultant is responsible for developing technical solutions on the ServiceNow platform and supporting the implementation and enhancement of modules such as ITSM, CSM, HRSD, IRM/GRC, SecOps/TPRM, ITOM, ITAM, and CMDB, including ServiceNow AI and automation capabilities. The role includes development, configuration, integrations, and maintenance activities following best practices and collaboration with global teams.

Role Responsibilities

• Develop and configure ServiceNow modules including ITSM, CSM, HRSD, IRM/GRC, SecOps/TPRM, ITOM/Discovery, ITAM/HAM/SAM, and CMDB.
• Create technical design documents, workflows, scripts, and unit test cases.
• Build platform components using JavaScript, Glide API, Script Includes, UI Policies, Client Scripts, and Flow Designer.
• Implement and support AI capabilities such as Virtual Agent, NLU, AI Search, Predictive Intelligence, and Now Assist.
• Perform platform maintenance including cloning, patching, and upgrades.
• Support integrations using REST, SOAP, and IntegrationHub.
• Participate in testing, deployment activities, and minor enhancements.
• Collaborate with global teams and stakeholders to deliver high-quality ServiceNow solutions.

Requirements

• 3–6 years of ServiceNow development or configuration experience.
• Experience configuring at least one specialization: GRC/IRM, SecOps/TPRM, HRSD, CSM, ITOM, ITAM, or CMDB.
• Strong understanding of scripting and web technologies (JavaScript, HTML, XML).
• Experience with REST or SOAP integrations.
• Ability to work both independently and collaboratively in a fast-paced environment.

Certifications

• ServiceNow Certified System Administrator (CSA) – mandatory.
• Preferred: CIS in CSM, HRSD, IRM/GRC, SecOps, or ITOM.

Education & Background

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of experience implementing or configuring ServiceNow.

Technical Skills

• ServiceNow configuration (workflows, Flow Designer, UI policies, forms, catalogs).
• Experience in ITSM, CSM, HRSD, IRM/GRC, SecOps, ITOM, ITAM, CMDB.
• Preferably:
• in-depth knowledge of Case Management
• experience in Core Business Suite implementation
• Web technologies: JavaScript, HTML, JSON, XML.
• REST/SOAP integrations and authentication methods.