About us
KPMG is a leading professional services firm comprising over 200,000 professionals who work together to deliver value in more than 160 countries through in-depth industry insights in Audit, Tax & Advisory. The firm recorded more than USD 38.4 billion in revenues in 2024.
KPMG Global Services (KGS) is a strategic global delivery organization that engages with KPMG member firms to provide innovative, scalable and customized Advisory, Tax and Audit services to more than 50 member firms worldwide. Delivery Center provides advisory services to member firms on business transformation journeys across various functions Finance, Operations, Procurement, Supply Chain, Sales & Marketing, Human Resources & Information Technology. Some of our priority sectors are Financial Services, Healthcare & Life Sciences, Industrial Manufacturing, Consumer Markets, Telecom, Media & Technology, and Energy & Natural Resources.
The KPMG Delivery Network (KDN) is looking for dynamic, high-energy and high-performing individuals to be a part of their Powered Enterprise journey. Powered Enterprise is an outcome-driven business transformation solution delivered through a global delivery network capability.
Role Responsibilities:
- The ServiceNow KDN Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond
- Development of ITSM & custom modules in ServiceNow Platform following best development practices
- Support other developers in their work to integrate existing systems with Service Now
- Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
- Creating technical design document and writing
- Unit test cases
- Knowledge in Web Technologies (XML, HTML,
- JAVA Script, etc.) Will be essential.
- ServiceNow implementation of HRSD/CSM module
- ServiceNow upgrade hands-on
- Very good knowledge of the ITSM process
- Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client
- Exceptional Interpersonal Skills & Ability to work
- Independently and with a team
Requirement:
- Candidate should have the ability to perform in a dynamically changing environment
- Should have prior working experience in ServiceNow platform
- Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
- Ability to work under pressure and handle crunched timelines
- Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work
Must-Have Certifications
- Certified System Administrator (Desired)
- ITIL Certifications (desired)
- Other Service-Now Certifications (Preferred)
Experience & Background
- B-Tech/BCA/MCA
- 4-7 years of IT industry experience.
- Minimum 3 years of implementation/customization experience on ServiceNow
- ITIL/ServiceNow
- certifications will be an added advantage.
- Set up standards for quality control; measure and report performance against those standards
- Exposure on Service Now integration protocols with other application/systems
- Excellent attention to details, ability to multitask, and effective time management skills
- Knowledge of web based development languages; specifically JavaScript, Ajax
- Exposure of ITSM Framework and ITIL
- Excellent Communication Skills
