We're Hiring: ServiceNow Developer
Work Where People Matter
At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.
Why You'll Love It Here
- Growth you can see – promotions and career paths await
- Learning that sticks – trainings to sharpen your skills
- A workplace that cares – inclusive, supportive, and people-first
- Health coverage you can count on
- Rewards when you refer friends to join the team
Your Day-to-Day
- Customize and maintain core ITSM modules, including Incident, Problem, Change, Release, and Request Fulfillment
- Design, implement, and maintain the Common Service Data Model (CSDM), ensuring proper mapping of Business Services, Application Services, and Service Offerings within the CMDB
- Develop and enhance workflow automation using Flow Designer, Workflow Editor, and IntegrationHub
- Create and execute test plans, perform unit and integration testing, and conduct regression testing before deploying updates
What We're Looking For
- Strong knowledge of ITIL v3 or v4 best practices
- Mandatory certifications include Certified System Administrator (CSA) and Certified Application Developer (CAD); certifications in ITSM or CSDM are highly preferred
- Proficiency in HTML, CSS, AngularJS (for Service Portal), JavaScript, and GlideScript
- Strong understanding of data modeling, with hands-on experience in implementing ServiceNow CSDM and managing how foundational data flows into CMDB governance
Work Setup
- Location: Makati, hybrid setup (2 days work-from-office)
- Shift: Dayshift, Monday to Friday
About Tech Mahindra Philippines
We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.
Your Next Move
If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.
