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Job Description
Work mode: Hybrid
Shift Schedule: Night shift
Work location: Makati City
JOB SUMMARY
We are seeking a skilled and experienced ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform, focusing on the Customer Service Management (CSM) and IT Service Management (ITSM) domains. The ideal candidate will have a strong background in ServiceNow development, scripting, integrations, and workflow management, along with proficiency in Service Portal and Advanced Work Assignment modules.
• Design, develop, and implement solutions in ServiceNow CSM and ITSM domains.
• Develop and manage workflows using Flow Designer and Workflow Editor.
• Utilize expertise in ServiceNow API architecture to create and maintain REST
integrations and Scripted REST APIs.
• Configure and troubleshoot Advanced Work Assignment modules, including
channels, queues, assignment rules, agent presence, and capacity management.
• Design and implement custom solutions in Service Portal, including creating
portals, pages, and widgets using AngularJS.
• Write and maintain ServiceNow scripts, including Business Rules, Script includes,
UI Actions, and Scheduled Jobs.
• Customize the platform using UI Pages, UI Macros, CMS, and applying CSS and
HTML for advanced UI/UX customization.
• Debug and troubleshoot issues in Agent Chat and Configurable Workspace
environments.
SKILLS
1. Must have 3-5 years of experience with ServiceNow development, especially in ITSM
and CSM.
1. Experience with ServiceNow APIs, REST integrations, and Scripted REST APIs.
2. 5+ years of experience with Angular, HTML, CSS and JavaScript
3. Familiarity with Agile/Scrum methodologies and experience using JIRA
4. Strong analytical and problem-solving skills.
5. Communication and collaboration abilities.
6. ServiceNow Certified System Administrator (CSA) and/or Certified Application
Developer (CAD) are preferred but not required
7. Full Stack ServiceNow Development (Frontend to Backend regardless of the
percentage)
8. Languages: Java, JavaScript, CSS, HTML
9. Integration
10. Automation
11. Customization (Frontend/ Portal)
12. Scripting and Coding experience
13. CAD certificate is highly preferred but not required
More Info
Key Skills
About Company
Myridius, formerly RCG Global Services has been at the forefront of helping enterprises transform through technology. Today, we are shaping the next era of digital engineering—an AI-native era where success is defined not by scale alone, but by speed, intelligence, and measurable business outcomes. Myridius brings together deep domain expertise, modern engineering, and AI-first innovation to help organizations move beyond experimentation and achieve real impact. We partner with clients in Financial Services, Healthcare, Travel, and Manufacturing to modernize core systems, unlock data-driven insights, and create new digital business models that drive growth and resilience. Anchored in more than 50 years of industry heritage and powered by a future-focused mindset, Myridius is the partner of choice for enterprises seeking to reinvent themselves with confidence—delivering not just digital transformation, but business transformation at scale.
Website
www.myridius.com