ServiceNow Developer CRM & CSM

Hiring: ServiceNow Developer – CRM & CSM

Location: Philippines

Job Type: 1 year Contract, Remote

Work Timing: US Time Zone

Experience: 5+ Years

We are looking for an experienced ServiceNow Developer – CRM & CSM to join our team and work on modern Customer Service Management, CRM workflows, AI-driven automation, and intelligent enterprise workflows.

Key Responsibilities

• Design, configure, and develop ServiceNow solutions across CRM, CSM, enterprise workflows, and custom applications.
• Develop CSM Case Management, Customer Interaction Management, Omnichannel Engagement, Knowledge Management, Service Request Automation, and Self-Service Portals.
• Build intelligent workflows using Now Assist, GenAI Skills, AI Agents, and AI-powered automation.
• Develop Business Rules, Client Scripts, UI Policies, Script Includes, Catalogs, and Flow Designer workflows.
• Build integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external CRM/enterprise systems.
• Develop and maintain scoped applications using ServiceNow Studio.
• Contribute to CMDB, CSDM, CI lifecycle management, and service modeling initiatives.
• Perform development, testing, debugging, deployment, UAT, hypercare, and production stabilization.
• Participate in technical discussions, peer reviews, platform upgrades, and release activities.

Required Skills

• 5+ years of ServiceNow development experience.
• Strong expertise in ServiceNow CRM/CSM workflows.
• Hands-on experience with:
• JavaScript & Glide APIs
• Flow Designer
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• IntegrationHub
• Strong experience with ServiceNow CSM and related modules such as ITSM, Service Catalog, HRSD, ITOM, and Custom Applications.
• Experience with Case Management, Customer Lifecycle workflows, Omnichannel Support, and Customer Self-Service.
• Experience with at least one of:
• Now Assist / GenAI Skills
• AI Agents / Agentic Workflows
• AI Search
• Predictive Intelligence
• Working knowledge of CMDB, CSDM, CI relationships, and Service Mapping.
• Understanding of Scoped Applications, Update Sets, and CI/CD.
• Knowledge of A2A and MCP-based AI integration approaches is an added advantage.

What You'll Work On

CRM & CSM | AI & GenAI | Intelligent Workflows | Enterprise Integrations | CMDB/CSDM | Customer Experience | ServiceNow Automation

Interested candidates can share their updated CV along with total experience, relevant ServiceNow experience, current location, notice period, and current/expected CTC to this Email - [Confidential Information]