ServiceNow Developer

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining stakeholder relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values: Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE

Responsible for implementing, configuring, and supporting client solutions to improve business processes and service management. Works closely with clients to develop custom applications, automate workflows, integrate third-party systems, and provide user training.

Key Responsibilities

• Implement and customize client solutions for IT service management, customer service, and project portfolio management.
• Design and develop applications, workflows, service portals, and service catalogs.
• Configure system environments, user roles, and access controls.
• Integrate client solutions with external platforms such as Salesforce and NetSuite.
• Develop dashboards and reports to monitor business performance and KPIs.
• Lead system migrations from legacy platforms to modern client solutions.
• Troubleshoot technical issues and ensure optimal system performance.
• Create technical documentation and deliver training to end users and support teams.
• Collaborate with clients and project teams to gather requirements and deliver effective business solutions.
• Mentor junior developers and contribute to continuous process improvement.

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• Experience implementing enterprise client solutions or business applications.
• Knowledge of IT service management and business process automation.
• Relevant enterprise platform certifications are an advantage.

Required Skills

• Client Solutions Implementation and Support
• Business Process Automation
• Application Development and System Administration
• REST APIs, SQL, HTML, CSS, and JavaScript
• System Integration and Workflow Design
• Agile, Scrum, and Kanban methodologies
• Problem-solving and analytical skills
• Strong communication, collaboration, and stakeholder management skills

WHAT WE VALUE

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What Are You Waiting For

Apply now and help turn data into action with Acquire Intelligence!

Join the A-Team and experience the A-Life!