ServiceNow CRM / CSM Developer

Role Overview

Develop and enhance ServiceNow Customer Service Management solutions supporting customer operations and enterprise service workflows.

Key Responsibilities

• Develop and configure ServiceNow CSM solutions.
• Implement case management and customer service workflows.
• Configure customer interactions, self-service, knowledge management, and related capabilities.
• Develop using JavaScript, Glide APIs, Business Rules, Script Includes, and Flow Designer.
• Build integrations through IntegrationHub, REST, SOAP, and APIs.
• Work with CMDB/CSDM where required.
• Support Now Assist and AI-enabled ServiceNow capabilities where applicable.
• Troubleshoot and enhance existing applications.
  
  

Requirements

• 5+ years ServiceNow development experience.
• Strong hands-on ServiceNow CSM experience.
• JavaScript and ServiceNow development experience.
• Flow Designer.
• Integration experience.
• REST/SOAP APIs.
• Understanding of CMDB/CSDM.
  
  

Nice to Have

• Now Assist.
• GenAI Skills / AI Agents.
• Other modules such as ITSM, HRSD, ITOM, or Service Catalog.
• CSA/CAD/CIS certifications.