ServiceNow CMDB Architect

Principal Consultant

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire ServiceNow CMDB Architect who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Title: ServiceNow CMDB Architect

Work Mode: 2-3 days onsite schedule

Shift: Shifting schedule

Location: Pasay Office

Requirements:

•Experience in ServiceNow CMDB Configurations

• Experience in design and managing the CMDB data model using the Common Service Data Model (CSDM)

• Act as a CMDB subject matter expert and Conduct knowledge-sharing sessions and CMDB process training

Job Description

We are seeking a skilled and visionary ServiceNow CMDB Architect to lead the design, implementation, and ongoing management of our ServiceNow Configuration Management Database (CMDB). This role is vital to ensuring the integrity, reliability, and effectiveness of configuration data that underpins our IT Service Management (ITSM) and IT Operations Management (ITOM) functions.

You'll be at the forefront of our ServiceNow ecosystem, applying best practices, industry standards, and technical expertise to build and maintain a high-performing, business-aligned CMDB.

Key Responsibilities:

CMDB Design & Architecture

• Design and manage the CMDB data model using the Common Service Data Model (CSDM).
• Define governance, standards, and policies to ensure data quality and consistency.
• Establish data normalization and reconciliation strategies.
• Architect CMDB integration with other ServiceNow modules (ITSM, ITOM, Asset Management) and third-party systems.
• Implement Service Mapping to visualize service-to-infrastructure relationships.

Implementation & Maintenance

• Lead ServiceNow CMDB configurations, including data loading, cleansing, and transformation.
• Configure discovery sources (ServiceNow Discovery, SCCM, cloud providers) for automatic CI population.
• Monitor and maintain CMDB health with regular audits, cleanup, and issue resolution.
• Troubleshoot and resolve configuration and data-related discrepancies.

Stakeholder Collaboration

• Partner with cross-functional teams to capture and deliver on CMDB requirements.
• Serve as a CMDB subject matter expert and advisor across technical and non-technical groups.
• Conduct knowledge-sharing sessions and CMDB process training.

Continuous Improvement

• Stay current with ServiceNow capabilities and industry trends.
• Identify and implement opportunities for automation and efficiency within CMDB processes.
• Support strategic planning and ServiceNow roadmap initiatives.
• Track key performance indicators (KPIs) and recommend ongoing enhancements.

Documentation & Reporting

• Maintain detailed documentation of architecture, processes, models, and procedures.
• Build and manage dashboards and reports for CMDB health, compliance, and usage analytics.

WHAT'S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [Confidential Information] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy.