ABOUT THE JOB
- Analyze and document business requirements related to ServiceNow platform enhancements and initiatives.
- Translate business requirements into technical specifications and design solutions aligned with best practices and organizational goals.
- Lead workshops and meetings to facilitate requirements gathering, solution design, and stakeholder alignment.
- Partner with cross-functional teams, including IT, development, and operations, to implement and deploy ServiceNow solutions.
- Conduct thorough testing and validation of ServiceNow configurations and customizations to ensure quality and reliability.
- Act as a subject matter expert on ServiceNow capabilities and best practices, providing guidance and recommendations to stakeholders and product team.
ABOUT YOU
- Minimum of 3 years of experience as a Business Analyst with a focus on ServiceNow platform.
- Proven track record of successful ServiceNow implementations, including requirement gathering, solution design, and deployment (CSM and/or ITSM modules required).
- ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) are a plus.
- Strong analytical skills with the ability to translate business needs into technical requirements and solutions.
- Experience with UX design concepts.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
- Fluent English proficiency is mandatory.
- Experience leading workshops, meetings, and presentations to drive consensus and decision-making from a UX perspective.
- Ability to thrive in a fast-paced, dynamic environment with multiple competing priorities.
- Strong problem-solving skills with a focus on delivering innovative and practical solutions.
- Knowledge of ITIL practices and frameworks is a strong asset.
WHY AMARIS
- Competitive salary and 13th-month salary
- 14+ annual leaves per year
- Premium healthcare insurance, starting from your probation period
- Project reviews and yearly performance appraisals
- Annual company trips
- Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)
- International team with flexible working time + hybrid working
- Tailor-made career path
- Technical workshops and training courses
- Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries
Equal Opportunity
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
