Job Description

ABOUT THE JOB

Gather, analyze, and document business requirements for ServiceNow GRC solutions in collaboration with business and technical stakeholders.
Conduct workshops with stakeholders to understand existing business processes, identify gaps, and define As-Is / To-Be processes.
Translate business and compliance requirements into functional requirements and scalable ServiceNow GRC solutions.
Design and define functional workflows, approval processes, roles, policies, controls, risk assessments, and remediation processes within the GRC platform.
Work closely with ServiceNow technical teams to clarify requirements, support solution design, and ensure successful implementation.
Contribute to GRC implementation activities across areas such as Risk Management, Policy & Compliance Management, Key Control Management, and Audit Management.
Prepare and maintain functional documentation, including BRDs, functional specifications, user stories, process flows, and acceptance criteria.
Define and execute functional testing and UAT scenarios to validate that delivered solutions meet business and functional requirements.
Coordinate with business stakeholders during UAT, manage feedback and defects, and support solution sign-off and deployment.
Provide functional support and clarification throughout the implementation lifecycle, ensuring alignment between business expectations and the delivered ServiceNow solution.
Contribute to continuous improvement of ServiceNow GRC processes, workflows, and best practices.

ABOUT YOU

Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field.
From 4+ years of experience as a Business Analyst, Functional Consultant, or ServiceNow Consultant within enterprise environments.
Hands-on experience with ServiceNow GRC implementation, with solid knowledge of one or more areas such as Risk Management, Policy & Compliance Management, Key Control Management, or Audit Management.
Proven experience in requirements gathering, stakeholder workshops, process mapping, and functional solution design.
Experience translating business or compliance requirements into ServiceNow functional solutions and workflows.
Good understanding of GRC processes, including risk assessment, controls, compliance requirements, approvals, evidence collection, and remediation.
Experience working with ServiceNow technical teams and understanding the distinction between functional requirements and technical implementation.
Experience preparing functional documentation such as BRD, FRD, functional specifications, user stories, process flows, and acceptance criteria.
Hands-on experience with functional testing and UAT, including test scenario preparation, defect management, and business validation.
Strong stakeholder management and communication skills, with the ability to work effectively with both business and technical teams.
ServiceNow GRC certifications or relevant ServiceNow certifications are a plus.
Good communication in English.
Strong analytical and problem-solving skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.

WHY AMARIS

Competitive salary and 13th-month salary
14+ annual leave days per year
Premium healthcare insurance starting from your probation period
Regular project reviews and yearly performance appraisal
Annual company trip
Team-building activities: team lunch/dinner, events and celebrations, sports clubs (football, basketball, badminton, pickleball)
International working environment
Tailor-made career path and clear growth opportunities
Technical workshops and training courses (internal & external)
Mobility opportunities to work on-site in our offices in 60+ countries

Equal Opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.