ServiceNow Business Analyst

The Snow Business Analyst is responsible for designing, developing, configuring, and supporting ServiceNow solutions to meet business requirements. This role specializes in ServiceNow application development, integrations, platform customization, and continuous improvement of ITSM, CSM, FSM, and related modules.

KEY RESPONSIBILITIES

• Design, develop, and configure ServiceNow applications and workflows.
• Build and maintain business rules, client scripts, UI policies, UI actions, and Service Catalog solutions.
• Develop integrations using REST/SOAP APIs, MID Server, and IntegrationHub.
• Support and enhance ITSM, CSM, FSM, CMDB, Knowledge, and other ServiceNow modules.
• Troubleshoot platform issues and implement system improvements.
• Conduct testing, code reviews, and maintain technical documentation.
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Stay current with ServiceNow platform updates and best practices.

QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum 3 years of hands-on ServiceNow development experience.
• Strong expertise in ServiceNow ITSM, CSM, and FSM modules.
• Proficiency in JavaScript, Glide scripting, REST/SOAP APIs, and integrations.
• Knowledge of HTML, CSS, AngularJS, SQL, and relational databases.
• Understanding of ITIL principles and Agile methodologies.
• Strong analytical, troubleshooting, communication, and teamwork skills.

Work Setup: Remote

Work Schedule: Night Shift (US Timezone)